Returns

Returns, Exchanges & Resizes

Just like our diamonds, we want you to shine bright and feel that every design is a perfect match for you. But in case it isn't, you can return fine jewelry, engagement rings, or wedding bands for a refund to the purchaser’s original method of payment or a gift card within 30 days of delivery does not apply for custom made orders. To be eligible for a refund, your purchase must come back to us in its original condition and packaging, accompanied by all original documentation. Misused jewelry or jewelry altered by a third-party jeweler is not eligible for return. Engraved items are not eligible for return.

A STEFEE created loose diamond purchased through STEFEE.com can be returned within 14 days of delivery for a full refund to the purchaser's original method of payment. Each diamond must arrive in its original condition, with its original purchase receipt and Diamond Certificate, and must not have been previously set. Each customer is permitted one loose diamond return, and the second loose diamond purchased through STEFEE.com is considered final sale. Does not apply for custom made orders.

All returns require a Return Merchandise Authorization and reason for return. Refunds are processed within 10 business days of items being received.

STEFEE offers free return shipping on all orders from the US

When it comes to our sustainable fine jewelry, we believe that every step of the creative process is as important as the final outcome. Every engagement ring is custom created once your order is placed. When returning an engagement ring, we will be unsetting the diamond and melting the gold for recycling. To cover this process, a $200 recycling fee will be deducted from each engagement ring refund, which allows us to remain true to our sustainability commitments. As a reminder, each engagement ring purchase comes with OUR LIETIME CARE PACKAGE, which allows for complimentary resizing within one full US size.

If you return your engagement ring with plans to repurchase, we will refund the full amount (minus the engraving fee if applicable) to a gift card. A STEFEE digital gift card is non-refundable, has no expiration date, and can be used towards any design on our site. 

United States

  • In-stock jewelry designs under $700 USD can be returned via the following link: 
    • Items can be exchanged within 30 days of delivery for the same design in a different color or size, provided the price remains the same.
    • Gifts can easily be exchanged via the following link:
    •  The gift giver will not receive any notifications about the process, and the gift recipient can purchase the right size, style, or design for themself with their gift credit. ON CREATE GIFT RETURN
  • to request a return for fine jewelry above $700 USD, loose diamonds, and engagement and wedding rings. All returns require a Return Merchandise Authorization and reason for return. EMAIL OR CALL US 212-419(9355)

Resizes

  • In case your engagement ring or wedding band isn't the perfect fitLIFETIME CARE PACKAGE includes one complimentary resize up to one full US size up or down, by the quarter, half or full size (2 sizes up or down by the half or full size in European and UK sizes).
  • If you’re unsure of your ring size, order a complimentary Ring Sizer from our site or download the ring size guide ADD OUR LINK (HERE)
  • If your engagement ring resize request is outside of one full size, you may need to return or reset your ring. You can learn more about our reset policies ADD OUR LINK
  • Infinity band styles cannot be resized and must be returned and repurchased in the correct size.
  • Please reach out to HELLO@STEFEE.COM to initiate the resize, return or reset process.

Terms & Conditions

Welcome to Stefee Jewels, the shopping website of Stefee Jewels, by using this website, you agree to abide by the following Terms of Use:

1. Acceptance of Terms and Conditions:

  • By using the website, you acknowledge and agree to comply with these Terms of Use. If you do not agree, please refrain from using Stefee Jewels.

2. Product Description:

  • We strive to accurately display products, but colours may vary based on monitor settings. Product descriptions are not guaranteed to be error-free. Pricing errors may lead to the refusal of sale.

3. Privacy:

  • Your privacy is important to us. We collect, store, and use your information in accordance with our Privacy Policy.

4. Ownership and Copyright:

  • The content on our website stefeejewels.com, is the property of Stefee Jewels and is protected by copyright laws.

5. Use of Website and License:

  • The website is for personal, non-commercial use. Users are prohibited from reproducing, modifying, or commercially exploiting the content.

6. Usage Eligibility:

  • The website is available to those who can form legally binding contracts. Users under 18 must have parental involvement. Stefee Jewels reserves the right to refuse service.

7. Your Account and Registration:

  • Users are responsible for account confidentiality and must provide accurate information. Stefee Jewels may terminate accounts at its discretion.

8. Equipment:

  • Users are responsible for obtaining and maintaining equipment for website access.

9. Content You Submit:

  • User-submitted content becomes public information. Stefee Jewels is not liable for user-contributed materials and may remove content at its discretion.

10. No Lawful or Prohibited Use:

  • Users agree not to upload harmful content or use the website for unauthorized activities.

11. Disclaimer of Warranty:

  • Stefee Jewels provides materials as is and disclaims all warranties. Users access the website at their own risk.

12. Limitation of Liability:

  • Stefee Jewels is not liable for damages arising from website use. In certain countries, limitations on warranties or damages may not apply.

13. Indemnity:

  • Users agree to indemnify Stefee Jewels and its affiliates from any claims arising from website use.

14. Grievance Officer:

  • For privacy-related concerns, the Grievance Officer is Jignesh, reachable at info@stefeejewels.com.

15. Government Law:

  • Indian law governs this agreement. Disputes will be resolved in Surat, India.

16. Dispute Resolution:

  • Disputes will be resolved through negotiation or in an appropriate Surat court.

17. Modification:

  • Stefee Jewels reserves the right to modify these terms. Users are advised to check for updates periodically.

Thank you for using Stefee Jewels. For any queries, contact info@stefeejewels.com.