Return Policy

PRODUCT

Gold jewelry studded with Lab Grown Diamonds / Gold jewelry studded with Fancy Color Lab

Grown Diamonds Loose Lab Grown Diamonds / Gold jewelry studded with Gemstones

LIFETIME EXCHNAGE
Exchange or upgrade your jewelry with new designs

Gold
100% value of metal weight at the prevailing market value*

Gemstone
100% of the prevailing stone value of the same grade*
*Only certified Solitaires with Laser inscription can be exchanged for a product of higher value. The difference of price shall be charged extra.

Lab Grown Diamonds(100% of the prevailing stone value*)

For example: Lab Grown Diamonds can be exchanged against Lab Grown Diamonds only.
– Making charges shall be deducted from the old jewelry. Price difference towards the same grade shall be charged extra.
– In case of any discounts given during the original purchase on the metal and stone value, an equivalent amount shall be deducted from the market value. 100% Making charges shall also be deducted (Maximum value Rs. 10,00,000)

15 DAYS RETURN
100% refund for your purchases within 15 days

100% of Invoice value*
*Up to Rs 10,00,00/-

CASH BACK
Sell your jewelry back to us
(Applicable only for Jewelry)

Gold
100% of the prevailing market value*

Lab Grown Diamond
80% of the prevailing market value*

Gemstones
80% of the prevailing market value & up to 1 year from the Invoice date*

*In case of any discounts given during the original purchase on the metal and stone value, an equivalent amount shall be deducted from the market value. 100% Making charges shall also be deducted (Maximum value Rs. 10,00,000)

List your Solitaires on our Website Free of cost & set your own price for it.

*Only certified Solitaires with Laser inscription can be returned for cashback

+ Detailed Terms & Conditions:

  • The product should be accompanied with Original Product Certificate and Original/Copy of Invoice for all returns/exchange/cashback.
  • For the 15-day Exchange/Return policy, if the product is purchased at a discounted price under any promotion, then we will only refund the discounted price as per the invoice.
  • In case of Cashback, the payment shall be made by way of an account payee cheque in the same name as of invoice within 30 days of receipt of the product along with Certificate and Invoice subject to quality confirmation and acceptance.
  • You will receive complimentary return shipping for all eligible products for return/cashback within the 15 Days Exchange policy. Shipping charges for all other returns/exchange/cashback shall be borne by the Customer.
  • The return/cashback amount will be as determined by our team at Stefee Jewels. In case, any Coupon, Discount, or Promo Codes are used during the original purchase, the amount will be reduced by the amount equivalent to the Coupon, Discount, or Promo Codes.
  • In case of an exchange, the customer will have to pay the difference between the new product chosen and the valuation of the old product before dispatch
  • Once your returned item is received, our Quality Assurance department will review the returned item. Any items that show signs of wear or have been altered, resized (by a jeweler other than Stefee Jewels), or damaged cannot be accepted for return/ cashback.
  • In case the customer cannot produce the original certificate and invoice, then cashback policy shall not be entertained under any circumstances.
  • Lab Grown Diamond/ Gemstone products can be exchanged amongst each other.
  • For all Cashback transactions, GST at the applicable rate shall be collected from the cashback value. The prevailing rate is 3%.
  • Stefee Jewels reserves the right to change the exchange/cashback price of the product based on the Quality Inspection.

Order Cancellations:

  • In the event, you cancel your order after we have started making your jewelry but before it has shipped, the applicable restocking fee (20%) will be charged.
  • To cancel an order, you must contact Stefee Jewels Customer Service to obtain a Return Authorization Number (RA#) or call us on 1234567890. Once an item has shipped, the order cannot be cancelled.