Shipping Policy

Domestic Orders (Within India):

We are pleased to offer complimentary shipping on all orders within India. Once your order is placed, our team ensures swift processing and dispatch. For items 'Available in Stock,' the shipping time is 48–72 hours. Make-to-order items have a shipping time of 15-18 business days. Your order shipped will be fully insured, and we recommend that you inspect the package for any damage or tampering before accepting or signing for receipt.

For our Indian customers, all items are securely packaged and shipped free of charge via an insured courier.

International Orders:

International shipments are available at a flat rate of US$250 per shipment. This charge applies to orders being delivered outside of India. The shipping time for 'Available in Stock' items is 48–72 hours, while Make-to-order items may take 15-18 business days to ship. All international orders are shipped fully insured, and we encourage customers to inspect the package for any damage or tampering upon receipt.

Packaging:

Every piece of jewellery from us is delivered to your doorstep in durable, tamper-proof packaging. Whether it's a stunning piece of jewellery or a unique solitaire, your item will arrive in an exclusive Stefee Jewels Box along with the relevant certificates.

Free Gift Packaging:

If your purchase is intended as a gift, we offer complimentary gift packaging, complete with a personalised gift message of your choice. Your gift will be presented in distinctive Fiona Diamonds gift packaging. Whether you choose to hand-deliver the gift to your loved ones or have us deliver it, the recipient is sure to be impressed.

Terms & Conditions

Welcome to Stefee Jewels, the shopping website of Stefee Jewels, by using this website, you agree to abide by the following Terms of Use:

1. Acceptance of Terms and Conditions:

  • By using the website, you acknowledge and agree to comply with these Terms of Use. If you do not agree, please refrain from using Stefee Jewels.

2. Product Description:

  • We strive to accurately display products, but colours may vary based on monitor settings. Product descriptions are not guaranteed to be error-free. Pricing errors may lead to the refusal of sale.

3. Privacy:

  • Your privacy is important to us. We collect, store, and use your information in accordance with our Privacy Policy.

4. Ownership and Copyright:

  • The content on our website stefeejewels.com, is the property of Stefee Jewels and is protected by copyright laws.

5. Use of Website and License:

  • The website is for personal, non-commercial use. Users are prohibited from reproducing, modifying, or commercially exploiting the content.

6. Usage Eligibility:

  • The website is available to those who can form legally binding contracts. Users under 18 must have parental involvement. Stefee Jewels reserves the right to refuse service.

7. Your Account and Registration:

  • Users are responsible for account confidentiality and must provide accurate information. Stefee Jewels may terminate accounts at its discretion.

8. Equipment:

  • Users are responsible for obtaining and maintaining equipment for website access.

9. Content You Submit:

  • User-submitted content becomes public information. Stefee Jewels is not liable for user-contributed materials and may remove content at its discretion.

10. No Lawful or Prohibited Use:

  • Users agree not to upload harmful content or use the website for unauthorized activities.

11. Disclaimer of Warranty:

  • Stefee Jewels provides materials as is and disclaims all warranties. Users access the website at their own risk.

12. Limitation of Liability:

  • Stefee Jewels is not liable for damages arising from website use. In certain countries, limitations on warranties or damages may not apply.

13. Indemnity:

  • Users agree to indemnify Stefee Jewels and its affiliates from any claims arising from website use.

14. Grievance Officer:

  • For privacy-related concerns, the Grievance Officer is Jignesh, reachable at info@stefeejewels.com.

15. Government Law:

  • Indian law governs this agreement. Disputes will be resolved in Surat, India.

16. Dispute Resolution:

  • Disputes will be resolved through negotiation or in an appropriate Surat court.

17. Modification:

  • Stefee Jewels reserves the right to modify these terms. Users are advised to check for updates periodically.

Thank you for using Stefee Jewels. For any queries, contact info@stefeejewels.com.